Yes, we offer worldwide shipping!

是的，我们提供全球送货服务！

International (Express): DHL, Gdex, TNT Express etc.

国际（快递）：DHL，Gdex，TNT Express etc.（标准运输时间请参阅其官方网站）

We are aiming to have your order dispatched within 1-3 business days. However, please bear with us in case we are spending extra time checking/perfecting your items, particularly during the peak season around the end of the year.

Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.

Please contact our customer service team if there is any question concerning the time to dispatch.

我们的目标是在1-3个工作日内发货。我们需要额外花费时间检查/完善您的商品, 尤其是在年底左右的旺季, 请您耐心等候。

此外，也有可能您订购的商品没有库存，我们会尽最大努力避免这种情况的发生，如果发生这种情况，我们一定会尽快通知您。

如果对发送时间有任何疑问，请联系我们的客户服务团队。

Sign in to your Account (the one that you made your order with) and click on “Track Order”. In some instances, the carrier’s tracking information may only be available in 1-2 business days after the order is shipped.

登录到您的帐户（您用来下订单的帐户），然后点击“跟踪订单”。在某些情况下，承运人的跟踪信息可能仅在订单发货后的1-2个工作日内可用。

Your item will arrive at the delivery address that you provide, courier service will contact you once the receiver not available to receive

您的物品将到达您提供的收货地址，一旦收货人无法接收，快递服务将与您联系

Orders placed using our standard shipping will be processed within 2-3 business days.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Hari Raya, Chinese New Year). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.

使用我们的标准送货方式下的订单将在2-3个工作日内处理。

请允许我们在公共假期和繁忙时间处理您的订单的额外时间。海关和邮政总局在旺季或重大节日之前（例如开斋节，农历新年）可能还需要额外的时间来处理/送货。有关目的地国家/地区的公共假期的详细信息，请访问当地政府网站。另请注意，待批准的付款授权可能会导致延迟。

If an error message occurs, this may be because:
• The debit card cannot be used for this type of payment
• Your bank has rejected the transaction due to suspicions of fraud
• The card is not activated for international transactions
Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.

如果出现错误消息，可能是因为：
• 信用卡不能用于这种类型的付款
• 您的银行因涉嫌欺诈而拒绝了交易
• 该卡未激活用于国际交易
请使用另一张卡来解决问题。如果问题仍然存在，请与您的银行联系以寻求帮助。

Of course! We’re 100% committed to making you happy. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

当然！我们100％致力于让您满意。如果发现收到的物品有问题，请为缺陷的商品拍照并立即与我们联系。我们将保证您的满意。

Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange, If you are approved, then your exchange will be processed.

We only replace items if they are defective or damaged. If you need to exchange it for other items, send us an email/phone/whatsapp before you send out the shipment.

Our 1-on-1 exchange policy lasts for 365 days from the day the customer receives the product. If it exceeds 365 days, we shall deal with it on a case-to-case basis.

当我们收到并检查您的退货后，我们将向您发送电子邮件/消息，通知您我们已收到您退回的物品。我们还将通知您批准/拒绝您的兑换, 如果您获得批准，则会处理您的兑换.

我们仅在物品有缺陷或损坏时才更换。如果您需要将其交换为其他物品，请在寄出货物之前向我们发送电子邮件/电话/ whatsapp。

从客户收到产品之日算起，我们的一对一交换政策​​将持续365天。如果超过365天，我们将视具体情况处理。

Should you wish to return your item(s), please kindly email us with the reason for the return, within 7 days from receiving your order (according to the delivery date on the tracking record, if applicable).

To request further instructions on how to return your order, please email/phone/whatsapp us. Returns without prior communication with us will not be accepted.

Returns made will be refunded in your original form of payment. If the payment was made using a credit/debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Please note that customers are responsible for all the fees involved in returning items. Return packages remain the responsibility of the customer until it is received by our team.

Please be advised that shipping fees and express shipping fees are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after the removal of the product(s) in an order. For discounts that are applicable to the second/subsequent item, the discount will be revoked on the partial return of the order, and the unreturned item will be charged at the original price. Shipping fee may also be applied.

如果您想退货，请在收到订单后的7天内（根据跟踪记录上的交货日期，如果适用）向我们发送退货原因的电子邮件给我们。

要请求有关如何退回订单的进一步说明，请通过电子邮件/电话/ whatsapp与我们联系。未经我们事先通知的退货将不被接受。

退货将以您原来的付款方式退还。如果使用信用卡/借记卡或银行帐户付款，则PayPal（我们的信用卡结算服务提供商）可能需要提前时间才能与您的银行进行信用交易。

请注意，退货所涉及的所有费用均由客户承担。退货包裹仍由客户负责，直到我们的团队收到为止。

请注意，运费和快递费用概不退还。移除最低订购要求后所应用的最低折扣可能不适用于订单中的产品。对于适用于第二个/后续项目的折扣，将在部分退回订单时取消折扣，而未退回的项目将按原始价格收取。可能还会收取运费。